Terms & Conditions

These Terms & Conditions govern your use of the Heights Kitchenware website, our SMS text messaging program, and any purchases made from our store. Please read them carefully.

1. Acceptance of Terms

By accessing byheights.com, contacting us, opting in to our text messaging program, or making a purchase, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use our website or messaging services.

2. About Us

Heights Kitchenware LLC is a Michigan limited liability company operating a retail store located at 25865 Ford Rd, Dearborn Heights, MI 48127, offering kitchenware, home goods, tea and coffee sets, decor, and related items.

3. SMS Text Messaging Terms

Program Description

Heights Kitchenware sends the following categories of text messages:

• Customer care — responses to your questions about products, pricing, availability, and store hours.
• Transactional — order confirmations, pickup and delivery notices, and appointment reminders.
• Promotional — new arrivals, offers, and store announcements, sent only to subscribers who opted in to marketing messages.

How to Opt In

You may opt in by submitting your mobile number through a form on our website, signing up in store, or texting us directly. Opt-in language and the consent checkbox on our forms describe the message types you are agreeing to receive.

Message Frequency

Message frequency varies based on your interactions with us and the campaigns you have opted in to.

Cost

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Heights Kitchenware is not responsible for carrier charges.

Opt-Out (STOP)

You can cancel the SMS service at any time by texting STOP to the number you receive messages from. We will send a confirmation message and then stop sending texts to that number. To rejoin, sign up again as you did originally and we will resume sending messages.

Help (HELP)

If you are experiencing issues with the messaging program, reply with the keyword HELP, email [email protected], or call (313) 724-7430.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Privacy of Mobile Data

4. Use of the Website

You agree to use this website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to any part of the site or its systems.
• Use automated tools to scrape, harvest, or copy content without our written permission.
• Transmit malicious code, spam, or content that infringes the rights of others.
• Interfere with the operation, security, or availability of the website.

5. Product Information, Pricing & Availability

We work to keep product descriptions, images, and prices accurate. However, product photos are illustrative, and colors, finishes, and dimensions may vary slightly between pieces — especially with handcrafted and imported goods. Prices and availability are subject to change without notice, and inventory shown on our website or social media may sell out. In the event of a pricing or description error, we reserve the right to correct it and to cancel any affected order.

6. Orders, Payment & Pickup

• All orders and reservations are subject to acceptance and product availability.
• Accepted payment methods are those displayed in store or at the point of sale.
• Items reserved or held for pickup must be collected within the timeframe communicated to you, after which they may be returned to stock.

7. Returns & Exchanges

Returns and exchanges are handled according to the store policy in effect at the time of purchase. Please contact us at (313) 724-7430 or visit the store with your receipt to discuss a return or exchange. Certain items, including clearance and final-sale goods, may not be eligible.

8. Intellectual Property

All content on this website — including text, logos, graphics, product photography, and page design — is the property of Heights Kitchenware or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

9. Third-Party Links and Content

Our site may include links to or embedded content from third parties, such as Instagram, Facebook, and Google Maps. We do not control these services and are not responsible for their content, availability, or practices.

10. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, Heights Kitchenware shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website, our messaging program, or any products purchased from us. Nothing in these terms limits liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Heights Kitchenware and its owners, employees, and agents from any claims, losses, or expenses arising out of your misuse of the website or your violation of these Terms & Conditions.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan, United States, without regard to conflict-of-law principles. Any dispute shall be brought in the state or federal courts located in Wayne County, Michigan.

14. Changes to These Terms

We may revise these Terms & Conditions at any time. Updates take effect when posted on this page with a revised date. Your continued use of the website or messaging program constitutes acceptance of the updated terms.

15. Contact Us