Privacy Policy

Heights Kitchenware respects your privacy. This policy explains what information we collect, how we use it, and the choices you have — including how our SMS text messaging program works.

1. Who We Are

Heights Kitchenware LLC ("Heights Kitchenware," "we," "us," or "our") operates the retail store located at 25865 Ford Rd, Dearborn Heights, MI 48127 and the website byheights.com. This Privacy Policy applies to information collected through our website, in our store, by phone, and through our SMS text messaging program.

2. Information We Collect

Information You Provide

• Contact details — name, mobile phone number, email address, and mailing address when you contact us, place an order, or opt in to text messages.
• Order and inquiry details — the products you ask about, purchase, reserve, or request to be held for pickup.
• Message content — the content of messages you send us by SMS, email, web form, or social media.

Information Collected Automatically

• Device and browser type, IP address, referring pages, and pages viewed on our site.
• Cookies and similar technologies used to keep the site functioning and to understand general traffic patterns.

We do not knowingly collect information from children under 13, and we do not sell personal information.

3. How We Use Your Information

• To respond to your questions, requests, and orders.
• To send order confirmations, pickup notifications, appointment reminders, and other service updates.
• To send promotional messages about products, arrivals, and offers — only where you have opted in.
• To operate, maintain, and improve our website and store operations.
• To comply with applicable law and to protect our rights and the safety of our customers.

4. SMS Text Messaging Program

Consent

By providing your mobile number and opting in — whether through a form on our website, an in-store sign-up, or by texting us directly — you agree to receive text messages from Heights Kitchenware at the number provided. Consent to receive marketing text messages is not a condition of any purchase.

Types of Messages

• Conversational / customer care — replies to questions about products, availability, hours, and orders.
• Transactional — order confirmations, pickup and delivery notifications, and appointment reminders.
• Promotional — new arrivals, seasonal offers, and store announcements, sent only to customers who have opted in to marketing messages.

Message Frequency & Cost

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting Out and Getting Help

You may cancel at any time by replying STOP to any message from us. After you send STOP, we will send a single confirmation message and will not send further texts unless you opt in again. For assistance, reply HELP or contact us at (313) 724-7430 or [email protected].

5. How We Share Information

We share personal information only in these limited circumstances:

• Service providers — vendors who help us operate the business, such as website hosting, messaging platforms, payment processing, and customer support. These providers may only use the information to perform services for us.
• Legal requirements — when required by law, subpoena, or to protect the rights, property, or safety of Heights Kitchenware, our customers, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell, rent, or trade your personal information. As stated above, mobile opt-in data and consent are never shared with third parties for marketing purposes.

6. Cookies

Our website uses cookies to remember preferences and to measure general site usage. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. You may request deletion of your information at any time using the contact details below.

9. Your Rights and Choices

• Request a copy of the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing emails using the unsubscribe link, or of text messages by replying STOP.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

10. Third-Party Links

Our website may link to third-party sites such as Instagram, Facebook, and Google Maps. We are not responsible for the privacy practices of those sites; please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website or messaging program after changes are posted means you accept the revised policy.

12. Contact Us